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FAQ

 

FAQ Table of Contents

Library Card

How can I obtain a library card?

Am I eligible for a library card?

I live in a different town. Can I purchase a card?

Services

Can non-residents attend programs at the library?

Does the library accept credit/debit cards for printing,facing, and other services?

Does the library offer Notary services?

How do I make an appointment for AARP Tax-Aide volunteers?

Circulation Service

How can I request materials?

How much are overdue fines?

If my library materials are very overdue, are my borrowing privileges suspended?

May I have someone else pick up hold for me?

Can I pause a hold?

Do you accept book donations or magazines?

Computer Service

I am not a Pennsauken resident. Can I use the public computers/printers?

Can I print from a smartphone or tablet?

Library Card

How can I obtain a library card?

Please go to this page for your answer: http://www.pennsaukenlibrary.org/librarycard.

Am I eligible for a free library card?

Pennsauken Library cards are available free of charge to anyone who lives or owns a business in Pennsauken. Pennsauken public school teachers (pre-K through high school) are also eligible for free cards. Please bring acceptable identification and proof of residency to the library. Teachers and Business Owners are eligible for card as well.

I live in a different town. Can I purchase a card?

Out-of-town membership cards are available for $45/year. Out-of-town members' cards expire one year from date of application. Cards need to be renewed with valid identification.

 

Services

Can non-residents attend programs at the library? 

Yes! All are welcome to attend programs and events.

Does the library accept credit/debit cards for printing, faxing, and other services?

No, the library does not yet accept credit cards. Cash and checks are accepted, as long as the name and address on the check can be verified with a valid photo ID.

Does the library offer Notary services?

Notary services are available by appointment. Call the library at 856-665-5959 ext. 3 to make an appointment.  The fee for Notary services is $2.50 per signature. Notaries will only attest to documents signed in their presence.  Valid government-issued photo identification is required for all signatories. Cash only. 

How do I make an appointment for AARP Tax-Aide volunteers?

In mid-January the library will begin having a designated space to register for AARP Tax-Appointments. The Reference Librarian on staff can help you set up an appointment, or you can also self-register at: https://www.aarp.org/money/taxes/aarp_taxaide/locations.html (be sure to select Pennsauken Free Public Library as the location if you intend to do them at PFPL).

 

Circulation Service

How can I request materials?

Materials can be suggested through your Library account, or by visiting the Library and filling out a paper request form. 

For online suggestions, visit: https://catalog.pennsaukenlibrary.org/cgi-bin/koha/opac-main.pl to log in to your account. Your username is your library card number and password is the last four digits of your phone number on file. Once logged in, select the tab “Purchase Suggestions” and then select “New Purchase Suggestion.” From there you can fill out the necessary information to request materials. 

How much are overdue fines?

The Pennsauken Free Public Library is happily Fine Free as of January 2023. Fine Free includes no charge of late fines on overdue materials such as: Books, DVDs, Audiobooks, and CDs. That being said, if the material is damaged or never returned, borrowers will be charged accordingly for replacement or repair.

Certain materials have $5 per day extended use fees. These materials are: Mobile Hot Spots, Video Games, Launchpads, Museum Passes, and Laptops. Failure to return these items in a timely manner will result in replacement charges. 

Materials that are owned by other libraries and borrowed through Interlibrary Loan are still subject to fines. 

If my library materials are very overdue, are my borrowing privileges suspended?

Borrowing privileges will be suspended on patron accounts that have overdue item(s) for 21 days or an extended use fee of $5.00. Suspension of borrowing privileges includes access to online resources such as Hoopla and Overdrive. 

May I have someone else pick up holds for me?

Another person may pick up a hold for a patron if that person has the requesting patron's library card. 

Can I pause a hold?

Yes, you can pause a hold that is “not ready.”

While your hold is paused, your position in the hold queue is skipped over until the hold is resumed. You will stay in the hold queue and not lose your place there while holds are filled for other patrons.

Use this option to manage your holds when you are away or don't have time to read.

Do you accept book donations or magazines?

The library accepts the following:

  • Hardcover & paperback books used/new in GOOD condition
  • Audiobooks on CD 
  • DVDs 
  • Video games
  • Music CDs
  • New (Unopened) Board Games and Puzzles

WE CANNOT ACCEPT:

  • Badly worn, marked up, stained, musty, or moldy items
  • Magazines or Journals
  • Encyclopedias
  • No textbooks 
  • VHS tapes, cassette tapes, computer games, or vinyl records
  • Computer, business, medical, or travel guides more than 2 years old

Please DO NOT leave books at the entrance or circulation desk. Due to limited space, we can only accept:

  • 2 shopping bags of donations at a time
  • 2 boxes of donations at a time

 

Computer Service

I am not a Pennsauken resident. Can I use the public computers/printers? 

Yes! All are welcome to use the computer and printing services.

Can I print from a smartphone or tablet?

We also have Mobile Printing available. With this service you can use your personal computer or device to print to the library's printers. Simply submit the documents for printing electronically, and come to the library to pick them up. 

 

 

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